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SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
509 ratings and 232 comments received in the last 90 days.
03 September 2024
Paul Jones went out of his way to facilitate a purchase by bringing current offers to my attention and selling me a car i had never considered. My initial thoughts on the 218i GC are very positive
28 August 2024
Was updated regularly throughout my purchase and on delivery day.
20 August 2024
Excellent service
07 August 2024
Excellent service
07 August 2024
Excellent support.
05 August 2024
Great experience, no concerns whatsoever.
03 August 2024
Very satisfied with cost of new car and good deal bmw do
03 August 2024
All round good experience
02 August 2024
Ordering was easy at the dealership and Paul Jones at Sytner Newport was his usual helpful friendly self. I have dealt with him for nearly 20 years
31 July 2024
Paul was very helpful
09 July 2024
Few little tweeks on the waiting area and facilities whilst all the paperwork is completed would be better
03 July 2024
Andrew has been superb in supporting me while the X6 I was purchasing had a recall while waiting I was fully supported until a new X6 was ordered and delivered, the team have been wonderful.
03 July 2024
Very helpful throughout.
03 July 2024
I was able to test drive the vehicle io was interested in and it was ready for collection when promised and delivery was smooth
02 July 2024
Excellent service throughout the process. Thanks you Paul Jones
02 July 2024
Jamie met my family and I, he offered us refreshments and explained new car applications etc. He was highly professional and shared lots of helpful information.
02 July 2024
Purchase went well but an issue with the car before it was supplied which meant a wasted journey to collect.
30 June 2024
I was given a good deal and the whole purchasing process was courteous, efficient and smooth. Excellent sales representative who understood my needs and was able to modify a soon to be made car to my specifications, so I did not have to wait long.
30 June 2024
From start to finish, the purchasing of my new X2 had been a dream. Martin, the Sales Executive, was outstanding and so was Deborah Pritchard the Financial Exec. Everything was done to my complete satisfaction and my new car is a dream
27 June 2024
The delivery of the car was a week later than expected due to a small scratch on the door having to be repaired but was notified in plenty of time and everything went brilliantly from start to finish
10 September 2024
First class service.
10 September 2024
Top Man Dan with his Newport team ??
10 September 2024
Work was done and even a fault was done under warranty
10 September 2024
Done the job that was asked of them
10 September 2024
Made aware what was being done and time expectations
10 September 2024
Accommodating for the times I had available throughout the day
10 September 2024
Very polite person on the parts his name was Ryan lovely person ??
09 September 2024
Faultless.
09 September 2024
Always friendly and helpful and professional
09 September 2024
Good load car!
09 September 2024
Generally the service appeared to be fine, but there were a few dirty marks inside the car, which I discovered just after I collected it.
09 September 2024
Technician who worked on the car was extremely knowledgeable and kept me updated.
09 September 2024
Car completed on time
09 September 2024
Very helpful
09 September 2024
Completed works to what appeared to be a high standard
08 September 2024
Cant fault the service I received
07 September 2024
Speedy and efficient service
07 September 2024
Brilliant
07 September 2024
Everything was done to my satisfaction very pleased with them
06 September 2024
Nothing more could have improved my experience
06 September 2024
Excellent service
06 September 2024
People I dealt with (lady at front desk and Nicola in the service department) were very professional and made me feel welcomed
05 September 2024
Never let me down, always accommodate me
05 September 2024
Very happy with overall experience. Even though I had rang and booked in and was on the system it hadn't been put in the diary but staff went above and beyond to ensure my car would still be completed that day and I would have a car for the day.
05 September 2024
The video showing car check is amazing!
05 September 2024
Sale advisor solved all issue
05 September 2024
You did what it said on the tin.
03 September 2024
Wait from arriving at Reception to being seen could have been shorter
03 September 2024
Kept up to date on progress and service was completed in a timely manner.
03 September 2024
Absolutely brilliant service. Check in was good, kept informed throughout whilst I was waiting. I was able to work whilst there and the coffee was delightful too. :-)
03 September 2024
Very easy to work with. Although I did leave with tire pressure warnings saying pressures too low.
30 August 2024
It was great to have the car back looking like new. It was also good to receive the video giving the car a clean bill of health.
30 August 2024
The dealership is modern, the staff we have dealt with are very friendly and it is near to where we live.
30 August 2024
Work completed quickly and kept informed and dropped the wife off home which wasn't expected. Thank you.
30 August 2024
polite attention made to feel welcome
29 August 2024
Service staff went over and above - to ensure my issue was addressed asap
29 August 2024
Kept fully up to date with progress on my vehicle
29 August 2024
The service took much longer than the adverised 90 minutes - very nearly double that time
29 August 2024
Work was completed in a timely manner. Staff were great. Car is running exactly as it should be.
29 August 2024
All good
29 August 2024
Paul Wendy and Dan just wanted to help us.
29 August 2024
The job was done entirely as requested
29 August 2024
Very happy with the prompt service
29 August 2024
The staff make the process pleasant and easy
29 August 2024
Warm welcome, kept informed, easy, work completed as stated.
29 August 2024
My car was fixed and cleaned.
23 August 2024
The staff were very friendly and professional.
22 August 2024
Very prompt and efficient.
20 August 2024
The agent dealt with all concerns very efficiently
20 August 2024
Again excellent service
20 August 2024
Easy to book. Efficient service.
20 August 2024
From the phone calls made they get you to speak to the person.
20 August 2024
Communication was clear and quick throughout the whole process. The videos that the mechanics sent were great and really explained what they were looking for and checking. Nicola really went the extra mile in helping me set up the my bmw app
18 August 2024
Ecxellent service
17 August 2024
Nicola was thorough, fair and professional. Dealt well with all queries posed.
17 August 2024
Excellent friendly staff service mot completed promptly kept informed of everything from start to finish
16 August 2024
Nicola Anzani was polite & informative. Work carried out well within the timescales quoted
16 August 2024
Nicola and the team were all very helpful friendly and efficient
15 August 2024
Everything went smoothly
15 August 2024
Carried out the necessary work to my satisfaction.
15 August 2024
Really good feedback on what was happening and a good health check report on the car.
15 August 2024
Personal service given by service team at Newport.
14 August 2024
The service was done as planned and within the day with no delays.
13 August 2024
All the staff make you feel very welcome
12 August 2024
Always offer to clean the car and it makes me feel like they care for the car
10 August 2024
Excellent customer service Nicola who was my service advisor provided an efficient, professional service She deserves recognition and people like her are an assets to the company
10 August 2024
Clean and kept me updated all through the service
08 August 2024
Excellent service from Nikola and was happy to help with setting up the connected drive app on mobile
07 August 2024
Following a vehicle recall arrangements were made at a convenient day. I delivered my car to Sytner and would receive a call to inform me when ready to collect. I received that promised call, collected my spotlessly cleaned car. Very pleased.
07 August 2024
Very satisfied
07 August 2024
The staff were very friendly and helpful
07 August 2024
Faultless experience
07 August 2024
The communication throughout the service was very good, I like the links to the car information and what if anything needs to be done.
07 August 2024
Every thing went smoothly from initial booking to driving away
07 August 2024
The work carried out professionally and informative
07 August 2024
Problem dealt with efficiently
06 August 2024
I was well-informed about all aspects of the service and the costs involved including the necessary repairs
06 August 2024
I was called to let me know when my vehicle was ready for collection and what was happening with it.
06 August 2024
Always a great service at Sytner Newport, the staff are brilliant and the updates of progress are very efficient
05 August 2024
A professional and warm welcome, everything was explained clearly and I was made to feel like a valued customer.
05 August 2024
Complete work in a timely manner and did extra work that was required too.
05 August 2024
Did everything required
05 August 2024
Again consistent very good service
05 August 2024
Just pure satisfaction with the way I have always been treated with the utmost respect.
05 August 2024
Great. Work was done. Follow up info and always courteous staff.
04 August 2024
Completed work quickly and let me know when it was done.
04 August 2024
Job undertaken under warranty. Car cleaned well. Follow up the following day to make sure everything was alright.
04 August 2024
Booked the car in for a service and a wing mirror casing replaced. The wing mirror casing was orderd over 6 weeks ago however on the day, this work was not completed.
04 August 2024
Prompt, kept informed and excellent customer service
01 August 2024
I was served by Paul Pingue who could not have been more helpful
01 August 2024
No issues - very professional
31 July 2024
Great service and staff was great nd courtesy car was lovely
31 July 2024
Friendly staff very efficient service
31 July 2024
Identified issue with brakes and fixed same day Appreciated cleaning my car
30 July 2024
Paul dealt with me. He was very easy to speak to and I found him very pleasant to deal with. The issues were solved on the car. The service level was good. The car was cleaned. I even managed to get my seat back in the right place (no memory seats)
30 July 2024
A satisfying experience from start to finish. Kept informed at each stage of the service by friendly and knowledgeable staff
29 July 2024
They did everything efficiently and quickly.
29 July 2024
Very happy with the way I was treated
28 July 2024
Great service. Beth was a please to deal with. Very polite professional and friendly.
28 July 2024
Can't fault my experience, everyone was lovely
28 July 2024
Good service
28 July 2024
At sytner newport Is the best place to take your vehicle
28 July 2024
Always looked after very well by anyone I meet.
28 July 2024
Customer service experience
26 July 2024
I have always been treated politely when interacting with the purchase and the after sales service teams.
26 July 2024
All seems satisfactory
25 July 2024
Excellent service
24 July 2024
Very friendly and helpful staff, and the car was ready when I returned.
24 July 2024
No issues, customer service was top notch
24 July 2024
Helpful staff in Service deptmt
24 July 2024
Great service
24 July 2024
Dan has helped me sort out a difficult issue with my car and a technician has thought outside the box and at last identified why my BMW was having brake problems . A long story but now resolved
24 July 2024
Good customer service from the time I arrived to the time I left
24 July 2024
all done as requested
24 July 2024
My customer service advisor was brilliant and went out of her way to help solve a problem
23 July 2024
See above
23 July 2024
Everything was great
22 July 2024
The problem was resolved within a few hours and, since then, no warning light has come up on my dashboard. The team at Sytner Newport also washed my car and vacuumed inside which was great of them.
22 July 2024
Vehicle was ready earlier than predicted and service agent kept me informed during the day
21 July 2024
Dan, my Sytner's service assistant was excellent. Polite & respectful, he communicated very effectively & ensured that my overall end to end experience was first rate. As always, he received excellent support from Wendy, Newport Sytner's greeter ??
21 July 2024
Very satisfied with service from BMW Synter.
21 July 2024
Professional welcome and good communication while waiting on site for a MOT. Although I am still waiting for an answer to a query I raised about possible purchase of a space saving spare wheel
21 July 2024
informed all the way through the service/recall
21 July 2024
I emailed the business manger about my experience especially with Bethan Parker really great and credit to bmw Newport
21 July 2024
Excellent
21 July 2024
I had to search out someone to help me get my car and pay for the work done inc service, as I waited by the reception desk at least four staff ignored me and left me standing there
20 July 2024
Was greeted by Nicola & once keys were handed over was kept informed of status of work being carried out , work completed within time frame stated
20 July 2024
Very friendly meet and greet and Paul booking the car in aswell
20 July 2024
I dealt with a gentleman called Paul Pengue , he was so anxious to give me good service which can only be described as 5 star plus even though there was an unexpected issue with the problem on the car. You are an excellent company to deal with.
20 July 2024
They are very kind and helpful and very eager to get all issues resolved.
20 July 2024
Service was great, kept me up to date throughout the day.
19 July 2024
I've taken off a star because despite offering a free clean as part of the service, which is a nice gesture for paying customers, the service was pretty poor. I understand that a deep clean would be extensive, but it seemed a rushed, incomplete job
18 July 2024
Very efficient and polite.
18 July 2024
The team took time to explain the issue with my car and made sure I understood
18 July 2024
Helpful and detailed on what needs to be done
18 July 2024
Excellent service. Nicola was amazing and very helpful explaining everything that needed to be done .
17 July 2024
Quick service
17 July 2024
Good service, scored 5 but feedback as had to be there for 8am but took 25 minutes to book in. Wife's vehicle was also booked in and initially given a different advisor, had the bookings been checked will have seen same address to avoid the delay.
16 July 2024
Communication was excellent. Very good service provided.
16 July 2024
excellent customer service by paul
16 July 2024
I was able to get the MOT carried out at the same time,without giving any notice to your service department.
16 July 2024
Helpful and prompt service and willingness to go that extra mile.
16 July 2024
Paul kept me informed all the way through and was very professional in his approach.
16 July 2024
Had superb help and the ladies and gentlemen were very friendly and helpful, Nicola has been very good at keeping me updated and communicating was easy and fast
16 July 2024
All the colleagues I interacted with were outstanding!!
16 July 2024
Very accommodating . I was able to leave my car overnight
16 July 2024
Staff always listen to what issues you have and always try to help
16 July 2024
Always had 5star service
16 July 2024
Well looked after
16 July 2024
Always friendly, efficient and the communication is excellent
15 July 2024
My service was carried out on time and the health video let me keep an eye on the overall condition of my vehicle.
15 July 2024
Work carried brilliantly even though it was only a recall
13 July 2024
Friendly staff, good service. Bethan was lovely. Although when asked couldn't suggest a café to get a good breakfast! (Joking)
13 July 2024
As already mentioned I've needed to deal with the Service team at Sytner Newport twice in then past 6 months for various issues with my car. The service team are great, but a special mention to Paul who goes above and beyond.
13 July 2024
excellent service
13 July 2024
Knowledge of the technician was excellent
11 July 2024
Always a good customer experience from arrival through to getting the vehicle handed back.
11 July 2024
.
10 July 2024
Completely satisfied. No negative issues at all.
10 July 2024
Great customer service throughout the day, both on my arrival to drop off the car and return to pick up.
10 July 2024
Adam was highly knowledgeable and professional throughout. He gave advice without pressing for sales
10 July 2024
5 star
10 July 2024
Clear and speedy
10 July 2024
Staff members very helpful even offered some complimentary service.
10 July 2024
All good as always except they somehow managed to lose the top engine cover off my car. After some debate ,Paul in service did a great job sorting the problem and ordering me a new one
10 July 2024
Because the service was excellent.
09 July 2024
Was helpful with my issue
08 July 2024
very satisfied all work carried out in timely fashion with regulsr updates including final clean and hover
08 July 2024
No issues whatsoever with wait times or communication from the team. Looked after whilst in the dealership
08 July 2024
Easy to book services, MOT etc. Friendly front desk welcome.
08 July 2024
Service provided was great
08 July 2024
Always kept informed during service
07 July 2024
All completed in the expected time, communication was excellent.
06 July 2024
Very helpful
04 July 2024
Polite, happy and helpful service
03 July 2024
When I explained my concerns to Paul he was listened and communicated with his technical team
03 July 2024
Helpful staff
03 July 2024
Polite thorough excellent service
03 July 2024
The staff, Beth in particular went over and above to cover the issues with the car and kept me informed at all times
03 July 2024
Quick and efficient
03 July 2024
Very helpful and thorough
03 July 2024
Dealt with quickly and efficiently. Always kept up to date and staff were friendly
01 July 2024
A very pleasant experience made extra convenient by the supply of a courtesy xar
01 July 2024
Much better service than Cardiff
01 July 2024
Customer service very good.
01 July 2024
Although prices are in my view expensive - it is a positive customer experence - Beth and Nicola are particularly helpful, friendly and efficient.
30 June 2024
I expect high standards at Sytner Newport - and am not disappointed.
30 June 2024
Very professional
30 June 2024
Superb Service, Wendy is a real asset to the company.Dan was extremely helpful and technician's Rob & Ethan did a Great job on my pride and joy
30 June 2024
Have relied on Syntner Newport's to service and repair my previous BMW and supply my current 320I sport which they obtained from Sytner Coventry. Very pleasant and easy process with Alan in sales.
29 June 2024
Excellent service when parts are available.
29 June 2024
Beth was very professional and helpful
29 June 2024
Easy to book in, quick drop off and Dan kept me informed of the progress.
28 June 2024
Very good
25 June 2024
They looked after me very well and my car recommend them to everyone
25 June 2024
MR Paul Pingue is a real gentleman. I have my own business as well and you are so lucky to have him. I travel up from Cardiff to Newport because of Pauls great Customer service!!!
24 June 2024
In addition to the service, there were a couple of other problems that needed fixing. These were done without question without charge. Excellent.
22 June 2024
Easy friendly easy access local fits on with my work and home life
22 June 2024
Great team of people to deal with. Above and beyond helpful.
21 June 2024
Dan was very helpful.He explained everything and gave honest timeline and delivered on it.
21 June 2024
Excellent customer service and care
21 June 2024
Because I'm very satisfied
20 June 2024
I always feel well looked after. Wendy is always there to greet me, and I was given great help by Paul, Mary and Nicola. I had space to do some paper work while I was waiting and my service was done in good time. My car also got a complimentary wash.
19 June 2024
Broken boot suspension fixed within a couple of hours
18 June 2024
Sytner Newport. It's always been a pleasure to go there. Staff that are regular and remember their customers.
18 June 2024
Staff are courteous, polite and very helpful
18 June 2024
An aversion to giving 5 stars
18 June 2024
Kept in the loop from start to finish
17 June 2024
Treated very well always a welcoming atmosphere there.
17 June 2024
It was the best experience I have ever had with a Garage !
17 June 2024
Was easy to book. Received reminder call. Staff were helpful. Vehicle ready for collection by the time I requested
03 September 2024
Michael Fraser was fantastic, great customer service and communication from Michael, definitely one to recommend